Privacy Policy for TerraCraft Guild
At TerraCraft Guild, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in connection with our services, including residential construction, commercial building, civil infrastructure projects, renovation and remodelling, project management, sustainable building practices, land development, and structural engineering.
By using our site or engaging with our services, you agree to the collection and use of information in accordance with this policy. We ensure that our practices comply with relevant Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information: This includes information that can identify you personally, such as your name, address (e.g., for project sites or billing), email address, phone number, and any other details you provide when contacting us, requesting a quote, or engaging our services. This might also include financial details for payment processing.
- Project-Related Information: Details specific to your construction or development project, including project specifications, designs, site details, and communications related to project management.
- Usage Data: Information about how our site is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
How We Use Your Information
TerraCraft Guild uses the collected data for various purposes:
- To provide and maintain our services, including managing your construction or development project.
- To respond to your inquiries and provide customer support.
- To process payments and manage accounts.
- To improve and personalize your experience on our site.
- To monitor the usage of our site and analyze trends.
- To detect, prevent, and address technical issues.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- For marketing purposes, with your consent where required, to provide you with news, special offers, and general information about other services and events we offer that are similar to those you have already enquired about or purchased.
Disclosure of Your Information
Your information, including Personal Data, may be processed and stored in Australia. TerraCraft Guild may disclose your personal information in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processors, sub-contractors, IT support). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If TerraCraft Guild is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: TerraCraft Guild may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of TerraCraft Guild, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of users of our services or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Security of Your Information
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Your Data Protection Rights
Under applicable privacy laws, you have certain rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: In certain circumstances, you have the right to request that we erase your personal data.
- Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
Links to Other Sites
Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: TerraCraft Guild, 2847 Flinders Street, Floor 1, Melbourne, VIC, 3000, Australia